We're here to help you with the Octopus Terminal Mobile App.
Email: [email protected]
In-App Chat: Open the app and tap the Chat tab to reach our support team directly.
Response Time: Within 24–48 hours on business days (Monday – Friday, 9:00 AM – 6:00 PM GST).
SPIRAL NINETEEN IT TECHNOLOGIES L.L.C
Dubai, United Arab Emirates
For official correspondence, please contact us by email first so we can route your inquiry to the appropriate team.
What is Octopus Terminal?
Octopus Terminal is a multi-account management tool for MetaTrader 5 (MT5) accounts. It lets you manage multiple MT5 trading accounts from a single mobile interface and includes built-in Copy Trading and Arbitrage tools.
How do I add my MT5 account?
Open the app, go to Accounts, tap Add Account, and enter your MT5 login, password, and server. Credentials are stored securely on your device only — we never receive or store them.
How do subscriptions and billing work?
Subscriptions are sold through Apple's In-App Purchase. Payment is charged to your Apple ID at confirmation of purchase. Subscriptions auto-renew unless cancelled at least 24 hours before the end of the current period. You can manage or cancel anytime in Settings → Apple ID → Subscriptions.
How do I request a refund?
Refunds for In-App Purchases are handled by Apple in accordance with Apple's refund policy. To request one, visit reportaproblem.apple.com and sign in with your Apple ID.
How do I restore a previous purchase?
Open the app, go to Subscription, and tap Restore Purchases. Make sure you are signed in with the same Apple ID used for the original purchase.
I'm having trouble connecting to my broker / MT5 server.
Verify your MT5 login, password and server name are exactly as provided by your broker. Check that your device has a stable internet connection. If the problem persists, contact us via in-app Chat or email and include the broker name and server.
Does Octopus Terminal provide trading advice or signals?
No. Octopus Terminal is a tools provider only. We do not provide trading advice, signals, or financial recommendations. All trading decisions are made solely by you. Trading forex and CFDs involves substantial risk of loss.
How do I delete my account?
Account deletion is available from inside the app. To delete your account:
Once you delete your account, you will be logged out of the app immediately. Please note that account deletion will permanently remove all of your data from our servers, and this action is not reversible.